As a Senior Academy Engineer at OutSystems R&D, I led, implemented, and shipped technical writing projects with minimal supervision. For this, I constantly interacted with engineers, product managers, and end-users. I've created:
Worked with the development teams to ensure OutSystems Platform requires almost no training or documentation. I reviewed:
Helped scale internal processes by creating customer-facing documentation for prospects and partners:
Overall, I helped shape the team's day-to-day processes, long-term roadmap, and hiring process.
Did my Master's thesis at OutSystems. I explored how to make a complex software product easier for first-time users.
I compared several alternatives, and extended OutSystems Platform IDE embedded tutorials, in order to:
During the internship I also participated and led several usability tests, that resulted in direct improvements to the product.
Finished with 17/20 a MSc in Computer Science, majoring in Multimedia Systems with a minor in Intelligent Systems. In this course I:
Finished with 14/20 a BSc in Computer Science.
This was where my interest for usability was born. Sometime after finishing a course on Human-Computer Interaction, I attended a talk by Don Norman. At first the talk seemed superficial, but looking back, it made me buy the Design of Everyday Things. Reading it was like drinking knowledge from a fire hose.
Presented at Write the Docs, Portland. I told the story of how at OutSystems we had stopped trying to document UIs, and started to document tasks. I talked about the impact this had on our processes and culture.
You can see the talk on my blog.
Published an article on InfoQ that expands on the Write the Docs talk. The article explains why you should avoid documenting UIs, and what you should do instead.
You can read the article at InfoQ.
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I love working in fast-paced environments, where I have to manage competing priorities. I always try to understand how I can contribute to the company's ultimate goal, and I constantly challenge the status quo.
I have some management and leadership experience. I changed my team's day-to-day processes, helped define the long-term roadmap, and defined the hiring interview process. I also held regular one-on-ones with the team's new hires.
What really excites me is learning something new every day. For that reason, I'm always reading books, doing online courses, or learning more about existing competitors.
My favorite reads of 2015 were: Zero to one, The hard thing about hard things, Mindset, Making users awesome, Crucial conversations, and Search inside yourself.